
In the example below you will see that the mail server was missing user name and password.

Click on any line with the SMTP Protocol and choose Follow TCP Stream.Or the settings of the mail server and/or within the Acronis software were wrong:.Either the wrong SMTP server name was specified (look for DNS in the Protocol column).Or if you just want to check why an Acronis product cannot send E-mail notifications (unencrypted on standard ports):

You can choose a file in the Output tab and set traffic and time limits for logs collection: In case you know that backup will not fail immediately, it means WireShark should be executed during some extended time (20 minutes +) it is a good idea to write the information to a file right after start. If you want to monitor connection through a particular port only, you can set it up too: in Capture Filter type the port you want to monitor, e.g. , select corresponding network adapter you are using for your network connection and click the Start button:
